Quality, safety and environment

SENER’s Quality, Safety, Environment and R&D&I policy is certified according to international standards and its purpose is to ensure that every project it carries out (both for external clients and in its own research and development process), the services it provides and the processes and activities it undertakes to do so, are carried out with the due level of quality, respect for the environment and all the appropriate safety measures in place.

To this end, SENER pays special attention to complying with the requirements agreed under contract with its clients and with the legal requirements specified in the various codes, regulations, laws, guidelines, etc., that apply to each area of activity, as well with SENER’s own internal requirements.

Likewise, SENER has a business coordination protocol to involve all the companies it works with, in order to inculcate this culture of integrated quality, safety and environment in suppliers, partners and subcontractors.

 

  • Quality

    In all of SENER’s activities, particular importance is placed on Quality, both internally and in the execution of projects. Indeed, quality is one of SENER’s core corporate values, along with innovation and independence. It was this ambition that led it to be the first Spanish engineering company to certify its quality management system according to the ISO 9001 standard for all its activities and workplaces.

    SENER also complies with specific regulations, such as the EN 9100 aeronautical benchmark and EN 9110 for the aeronautical sector, AQAP/PECAL 2110-2210 for the Defense sector, and ISO 13485 for Healthcare Technology projects.

    The company has also obtained the AENOR certificate in R&D&I according to the UNE 166002 standard.

  • Environment

    All the work places have been certified as meeting international standard ISO 14001 on environmental management. In 2015, SENER’s new corporate headquarters in Catalonia obtained an overall qualification of 4 VERDEGBCe leaves (out of a maximum of 5) awarded by the Green Building Council España (GBCe), thanks to its eco-technological design and the incorporation of passive and energy-efficient solutions. Previously, it had obtained Category A on the Energy Certification scale for buildings from the Government of Catalonia’s Catalan Energy Institute.

  • Health and Safety

    Likewise, all of SENER’s workplaces are certified as meeting international standard OHSAS 18001 on health and safety in the workplace.

    Its Health and Safety Policy was awarded the 2014 Antonio Baró Prize at the 13th MC MUTUAL Awards for Prevention of Risk in the Workplace, in recognition of SENER’s effective prevention and health protection activities for its employees in the work environment.

Customer satisfaction

At SENER, one of the factors that has a decisive influence on our actions that are geared at improving our activities is our clients’ perception of our company and our execution.

In order to gather the opinion of said clients and aside from other direct and indirect means, a dedicated channel has been set up to readily and directly collect all complaints and claims in connection with the organization itself, projects and SENER employees.

These claims are managed by an impartial and independent body responsible for processing them and for guaranteeing the full confidentiality of claimants and affected individuals as well as the impartiality that is applied in their analysis. 

Complaints / Claims
To register your complaint or claim, please access the following form:
 

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